Digital Teesdale - FAQs

Background

The Digital Teesdale project forms part of Barnard Castle Vision’s commitment to provide broadband services to as wide an area as possible across the dale, including remote rural communities.  The project is being led by Barnard Castle Vision, in conjunction with a number of partners including Durham County Council, South Durham Enterprise Agency, Teesdale Village Halls Consortium, North Star Housing and Teesdale Action Partnership.

What is the network?
Networks By Wireless has installed a Next Generation Broadband network, utilising 3.5 GHz licensed WiMax with the capability to connect approximately 12,000 domestic residences and 1000 commercial premises in Teesdale.  The network offers broadband service with a guaranteed minimum download speed of 2MB per second.

When will it be available?
The Network has been built and is now available.  A new support service is being introduced by the Digital Dale project which will help residents in Teesdale get connected to broadband.  To access the new support service, call Charlotte Stow on 07866 311 811.  To contact the Internet Service Provider directly call 0845 123 8710.

How much will it cost?  
Pricing starts at £19.99. For further information, please call 0845 123 8710.

What areas will be covered?
The project aim is to cover all dwellings in Teesdale.